Serving The Tri-State Area for Over 10 Years: Licensed, Insured & Bond

Free In Home Consultation by phone 855.367.2006

FAQs

Frequently Asked Questions

We at Empire Closets, make sure that you as the client get the most out of your space. Not only to maximize you space but also to help organize for your everyday hassle. We have a large expansive line of materials and finishes. Our units are built to fit any size or shape in your home.

Empire Closet was established in 2006. Basing out of Queens and serving New York City and Long Island.

Currently Empire Closets, don’t have a show room. Our designers show you pictures of actual work that as been done my Empire Closet. None of our unit is stage.

When you contact Empire Closet, we will take all your information. Forward it to one of our designers in the area.

Frist, you will meet with your specialize design consultant, who will collaborate with you to create your custom design to meet your need, style and budget. Then they will draw your system and have a detail rendering, to show what your unit will look like. That will be your second meeting. They will also show you our material and finishes.

Once your designs are to your liking and are approved, your custom unit will be manufactured based on the exact measurements of your space, and color you approved. Our office will schedule a convenient installation date.

On installation day, our professional installers will install your new unit in your home. During that time, they will take care of your area that they are working in and your home, treating with it care as their own.

The time of the process depends on the complexity of your designs and exquisit design you approved. Typically, a designed consultation takes about 30 to 60 min., depending on how complex your storage is. When the design is finalized, and unit is ready to be manufactured. Again, depends on how complexed your job is. For simple job it takes about 1 ½ week to 2 Weeks. Special order units can take up to 4 weeks to manufactured.

Our products ranges in price, depends on your design, choose of material, finishes, and accessories. Your consultant will work with you to keep within your budget and design a unit that will best work to help you get more organized space.

We carry a wide range of materials. We have melamine, MDF (medium density fiber board), Wood, High Gloss, Custom stained, and Lacquer.

Yes, we also to Media Center, Offices, Libraries, Pantries, Mudrooms, Garages, Wall units, wall bed, Radiator Covers, and more. We do not do Granite or Marble counter tops. Once your consultant gives you a complimentary design, they will advise you what you can do.

We offer some doors. but don’t repair closets doors, or replace hardware (tracks, etc.) Or doors are usually on the unit directly. Its best to call office first.

We are locally owned and operated. We are based out of Queen, New York. All are units are made right here in New York.

Yes, we are licensed, insured and bonded, that complies with the law of New York State.

Before the installation, please remove all your belongings to clear the space where the unit will be built. Our installers will not take that responsible to do so. If it is not charge. Your installed will be reschedule. You can also paint your space if you like before the installation day.

Our standard tear out is a shelve and a rod with cleats. If there are larger units and additional item that need to be take apart you designer will let you know if we can do it. We don’t carry any items away. Installers will take it to approve space in your home.

Since everything is custom made to fit your space, we do not offer returns.

Yes, there are a three-year limited warranty.

As long as you own the home where our system is installed and as long as those system remine and have not been tapered with where our installation team place them. Our Products are guaranteed, we do not cover normal ware or tear (Fading over times, Light and smoke exposure) or if unit was abused in anyway and components that was manufactured by a third party. Those will have to be replace.

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