FAQ
Here Are A Few Questions You May Be Asking
Why should I use Empire Closets for my custom storage solution?
We at Empire Closets. make sure that you as the client get the most out of your space. Not only to maximize your space but also to help organize for your everyday hassle. We have a large expansive line of materials and finishes. Our units are built to fit any size or shape in your home.
How long has Empire Closets been around?
Empire Closets was established in 2006. Basing out of Queens and Serving New York City, and Long Island.
Is there a showroom? How do I see your work?
Currently Empire Closets does not have a show room. Our designers will show you pictures of actual work that has been done by Empire Closets.
What is the process of getting a custom storage system?
How long does the process take?
We at Empire Closets. make sure that you as the client get the most out of your space. Not only to maximize your space but also to help organize for your everyday hassle. We have a large expansive line of materials and finishes. Our units are built to fit any size or shape in your home.
What is a typical price for a custom built unit?
Our products range in prices, depends on your design, choice of material, finishes, and accessories. Your consultant will work with you to keep within your budget and design a unit that will best work to help you get more organized space.
What type of material do you use?
We carry a wide range of materials. We have melamine, MDF (medium-density fiberboard), wood, High-Gloss, custom stained, and Lacquer.
Other then Closets, do you do any other services?
Do you do doors?
We offer some doors, but don’t repair closets doors,or replace hardware (tracks, etc.) Or doors are usually on the units directly, they will advise you what you can do.
Are you locally owned or a franchise?
We are locally owned and operated. We are based out of Queens, New York. ll are units are made right here in New York.
Is Empire Closets licensed, insured and bonded?
Yes, we are licensed, insured and bonded, that complies with the law of New York State.
What do I need to do to Prepare my space of installation?
Before the installation, please remove all your belonging to clear the space where the unit will be built. Our installers will not take that responsibility to do so. If it is not cleared out on the day of the install. Your installation will be rescheduled. You can also paint your space if you like before the installation day.
Can the installers remove my existing closet or cabinets?
Our standard tear out is a shelve and a rod with cleats. If there are larger units and additional item that need to be take apart, your designer will let you know if we can do it. We don’t carry any items away. Installers will take it to approve space in your home.
What is your return policy?
Since everything is custom made to fit your space, we do not offer returns.